Estimate: The price given is a true estimate of what we expect to charge you. If accepted we require a minimum of 30% deposit upfront before work commences. All estimates must be checked and read by the customer before accepting to commence works. If there are circumstances that we could not have been aware of or additional works added to the original estimate then this will affect the original price, we will provide you with an updated estimate if requested. You have the right to accept the price or decline if a further estimate has been requested if not work will proceed and any additional work will be added to the final invoice. Payment will be required for any work completed up to the point you cancel.
Works : In the event of the Customer being unsatisfied with the Kent Handyman Service works, the Customer agrees to allow Kent Handyman Service an opportunity to rectify the said works also known as snagging. Where the Customer refuses or otherwise prevents from rectifying the works, to the full extent permitted by law, the liability of Kent Handyman Service to the Customer for the works shall be extinguished and the Customer will be liable to Kent Handyman Service for payment in full of Kent Handyman Service invoices.The Customer expressly acknowledges and agrees that it has not relied upon, and Kent Handyman Service is not liable for any advice given by Kent Handyman Service, its servants, agents, representatives or employees in relation to the suitability for any purposes of the works The Customer agrees with Kent Handyman Service of the date of delivery or completion of the works, give written notice to Kent Handyman Service, with particulars of any claim that the works are defective or not in accordance with the agreement between Kent Handyman Service and the Customer. In the event that the Customer fails to give such notice within the said period, then to the full extent permitted by law, the works are deemed to have been accepted by the Customer and all claims by the Customer against Kent Handyman Service for the works are extinguished and the Customer must pay Kent Handyman Service for the works.
Liability : To the full extent permitted by law, all conditions, warranties and representations express or implied by statute, common law or otherwise in relation to the works are hereby excluded, and to the full extent permitted by law, Kent Handyman Service will be under no liability to the Customer for any damages (including but not limited to incidental, special, consequential or general damages) in connection with or arising out of the supply or use of the works howsoever arising, even if due to Kent Handyman Service negligence, or the negligence of Kent Handyman Service servants, agents, sub-contractors or suppliers. These terms and conditions do not affect the rights, entitlements and remedies compulsorily conferred on the Customer under the Trade Practices Act 1974 and other statutes, rules or regulations for the time being in force, and nothing in these conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law and which by law cannot be excluded, restricted or modified. In the event that liability cannot be excluded, to the fullest extent permitted by law, Kent Handyman Service to the Customer shall be restricted at Kent Handyman Service option to a refund of the invoiced amounts paid by the Customer to Kent Handyman Service, or replacement of the works. Kent Handyman Service has a liability insurance of £5.000.000
Payments : Full payment is required on satisfactory completion. In the unlikely event you are dissatisfied you are entitled to withhold an amount to cover any corrective work that may be required. We should be given the opportunity to complete any corrective work. The customer has the right to also withhold no more than 20% of the final invoice remaining balance left to pay until the snagging list is complete.
Unless otherwise agreed in writing the Customer must pay Kent Handyman Service invoices for services and goods (collectively known as “the works”) and other charges at the time of the rendering an invoice to the Customer. The Customer must pay the invoices or any money due in full and without deduction, notwithstanding any entitlement that it may have to a credit or offset however arising. Payments can be made in various methods agreed between Kent Handyman Service and the customer. A 50% deposit will be taken on all estimates before any works will commence.
Emergency Call Out : Generally we do not answer our phones pass 6pm. If an emergency does arise and travel after 6pm then there will be a call out charge of £85 plus the cost to do the work or £20 per hour there after.
Non Payments : Kent Handyman Service will retain title to (but not risk in) Goods delivered to the Customer or installed on behalf of the Customer will be withheld until Kent Handyman Service has received payment in full for them and all other sums owing to it by the Customer. Kent Handyman Service right to retain title does not affect its rights as unpaid. If the Customer fails to make any payment to Kent Handyman Service when due Kent Handyman Service is entitled, and the Customer grants Kent Handyman Service a license to enter the Customer’s premises and land where the goods are situated with or without notice and to re-take possession of and remove, at the Customer’s cost and expenses, the Goods in respect of which title has not passed to the Customer. Kent Handyman Service shall be entitled to use the Customer’s name and to act on the Customer’s behalf in exercising these rights and Kent Handyman Service is not liable for any costs, losses, damages or other expenses suffered by the Customer or any third party in respect of Kent Handyman Service retaking possession and removing the Goods. The Customer acknowledges that Kent Handyman Service is entitled to remove the Goods even if such removal would result in damage to a structure and the Customer acknowledges that Kent Handyman Service will not be liable to the Customer for such damage, howsoever arising. How ever if all else fails claims proceedings through a claims court will be activated against the client and a CCJ ( county Court Judgement ) will be issued if payment is not made. Kent Handyman Service has the right to further cancel any agreement to to any non payments and will not be liable for any unfinished work.
Damages : Kent Handyman Service will not be liable for any damage unless caused by our negligence. You should report any damaged or faulty products within a reasonable time. In usual circumstances, we would request that you inspect the goods and report any faults within 48 hours of inspection
Customised goods : Unfortunately Kent Handyman Service are unable to accept returns for goods made to the consumer’s own specification (bespoke items) unless the goods are faulty or not as described.
Faulty goods: Kent Handyman Service will work in line with the Sale of Goods Act, which states that any goods purchased should be as described, of satisfactory quality and fit for the purpose for which they were intended. Your rights vary depending on the nature of the fault and the length of time you have had the goods. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.
Cancellation: The Customer may cancel any work at any point up to 14 days before works have commenced. Cancellation after the 14 day period will incur a 10% cancellation fee taken from the deposits paid. If the Customer decides to cancel whilst works are in progress or before completion then Kent Handyman Service may ask for a cancellation fee to cover costs of labour and materials.
Guarantee : All works made by Kent Handyman Service are guaranteed for 6 months after works completion . After 6 months has expired and no repairs or snagging has been claimed by the customer then Kent Handyman Service will not be liable to return and make adjustments but will charge for any further repairs. If however the repairs have been made by the client before consulting Kent Handyman Service of the issue then KHS will not be liable for cost of repairs as no opportunity was given to repair any issues within guarantee time. Minimum call out charge for work out of guarantee period will be £65 plus cost of any repairs.